Q: Why do I receive multiple copies of the same email?

A: If you receive multiple copies of the same email message, IncrediMail files located on your IncrediMail data folder may be corrupted. To solve the problem, you must delete these files.

To delete the files, please follow these steps:

1. Right-click the IncrediMail Tray Icon (the orange envelope), located in the lower right-hand corner (near the computer clock) and select 'Exit'.
   
   
2. Windows 2000 or XP users: Browse to the following location:
   
   C:\Documents and Settings\Your Profile(Logon Name)\Local Settings\Application Data\IM\Identities\{Long Number}\Message Store
   
   Note: If you cannot view the 'Local Settings' folder, click here.
   
   Windows 98 or ME users: Browse to the following location:
   
   C:\Windows\Application Data\IM\Identities\{Long Number}\Message Store
   
   
3. Delete all '.bak' and '.msg' files located in this folder.
   
   
Note: The {Long Number} folder represents your IncrediMail Identity. If you have more than one Identity, select each {Long Number} folder in turn and delete the '.bak' and '.msg' files
4. Open IncrediMail and receive your email.
   
   
Note: You may receive your previously received email again, however this will only occur once and will not repeat itself.